Introduction and Scope

At Sharptechnozone, we understand that your privacy isn't just about compliance – it's about trust. When you work with us on test case development and execution projects, you're sharing information that matters to your business. This policy explains exactly how we handle that information, what we do with it, and what rights you have regarding your data.

This privacy policy applies to all services we provide from our Kuching office, including our online presence at sharptechnozone.com, email communications, and any project-related data handling. We operate under Malaysian privacy laws, specifically the Personal Data Protection Act 2010 (PDPA), which gives you strong protections over your personal information.

Information We Collect

Being honest about data collection starts with being specific about what we actually need. We don't collect information just because we can – we collect what's necessary to deliver quality IT services and maintain professional relationships with our clients.

How We Use Your Information

Your information serves specific purposes related to delivering IT services and maintaining our professional relationship. We don't use your data for purposes beyond what's necessary for business operations and service delivery.

Information Sharing and Disclosure

We don't sell your information to third parties. Period. However, running a professional IT service business sometimes requires sharing specific information in limited circumstances.

Any service partners who handle your information are bound by confidentiality agreements and must meet privacy standards equivalent to what we maintain. We conduct due diligence on any third-party services before sharing any client information.

Your Privacy Rights Under Malaysian Law

The Personal Data Protection Act 2010 gives you significant control over your personal information. These aren't just legal requirements – they're practical tools you can use to manage your privacy with us.

Data Security and Protection

Security isn't just about having the right technology – it's about having the right practices. We implement multiple layers of protection because different types of threats require different types of defenses.

Data Retention and Deletion

We keep your information only as long as necessary for business purposes or legal compliance. Different types of information have different retention periods based on their purpose and legal requirements.

When we delete your information, we use secure deletion methods that make data unrecoverable. For cloud-stored data, we ensure deletion occurs across all backup systems and geographic locations.

International Data Transfers

Most of your data stays within Malaysia, but some of our cloud services operate internationally. When international transfers are necessary, we ensure appropriate safeguards are in place to protect your information according to Malaysian privacy standards.

We use cloud providers that maintain data processing agreements compliant with Malaysian privacy law and international privacy frameworks. You can request specific information about where your data is processed by contacting us directly.

Changes to This Privacy Policy

Privacy practices evolve with technology and legal requirements. When we update this policy, we'll notify active clients directly via email and post the updated version on our website with a clear indication of what changed and when.

Significant changes that affect how we handle your information will include a 30-day notice period before implementation, giving you time to review changes and contact us with any concerns.